Free Returns are available for in stock items only and apply for orders placed after the 13th August 2015. Free Retuns do not apply to Tables, Armchairs, Sofas, Second Stock or any items delivered on a pallet. Free Returns does not apply to Trade Customers.
In the event that you change your mind, and wish to return an order once it has arrived, contact us on firstname.lastname@example.org or on 0207 100 7454 and we will arrange for it to be collected. It is your responsibility to make sure any products returned are in a pristine and sale-able condition. If you don't have the original packaging, you need to source appropriate packaging so the item does not break in transit. If you do not contact us to return goods within 14 days of receiving your products, your right to cancel will be revoked. You are responsible for the safekeeping of the item until it is received by us.
Once the goods have arrived at Designers Quarter, in a pristine and sale-able condition, a full refund will be given.
Items that are made to order and not in stock cannot be returned or cancelled after they are put in production.