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FREE RETURNS

 

RETURNS

 


Returns are available for all in stock items. 

 

Returns are charged at the following rates. 

 

Small items being returned by DPD - £20 per package*

 

Medium or Fragile Items one a single pallet - £95

 

Large Items taking a double pallet - £175

 

In the event that you change your mind, and wish to return an order once it has arrived, contact us on contact@swiveluk.com or on 0207 100 7454 and we will arrange for it to be collected. It is your responsibility to make sure any products returned are in a pristine and saleable condition. Please note that you need to keep all original packaging, including the wooden pallet. If you have disposed of it, we can supply a pallet for a fee, but you will need to source suitable packaging. DPD will not take items larger than 1m in length, a single box must weigh less that 18kg and not be made of marble or glass. 

 


Once the goods have arrived at Designers Quarter, in a pristine and sale-able condition, a full refund will be processed within 14 days. 

 

Items that are made to order and not in stock cannot be returned or cancelled after they are put in production.